Keeping track of development tasks and issues in a centralised system helps enormously. Living without task tracking for your issues is a lot like not having having source control for your code. A good task tracking system – such as Fogbugz or Countersoft Gemini helps keep track of what the team needs to do, allows issues to be delegated / reallocated to more appropriate team members and enables multiple lines of support (eg 1st line, 2nd line etc). It also allows transparency on tasks (allowing Jane who requested a new developer to check the issue tracker for progress rather than interupting the technical team) and (particularly for those of us that need to follow ISO9001 type standards) provides an Audit trail if used properly.

Of course its not just about standing up an issue tracking tool – you need to agree on things like

- what defines an High Severity issue over a medium severity one? What Service Level agreements do we have and how does the issue track tie to those (eg does selecting medium mean response within a day as opposed to high which requires a response within 1 hour for arguments sake).

- What is the process from issue inception through to resolution (does a new change request issue go to Bob -or better Bob’s role “Change Manager” – who allocates it to someone to estimate and changes the status to pending estimation).

- What level of documentation are you looking for in the comments associated with a case – is just referencing a source control commit enough (which is ok if your source control commits are verbose) or do you want a short explaination of what was done?

Clearly if done right this can allow your team to scale and stop your developers getting bogged down with admin (make sure there is someone overseeing the issue tracker). It can also make it easier to seperate support work from new big development work (the former you can give to junior colleagues to help them get up to speed with support from more senior ones – preventing senior guys/girls from getting bored with smaller stuff).

One other observation on this is that whilst you do need to be strict in order to implement these tools (eg ensuring that folks always use the tracker rather than continuing to email you all the time) you need to make sure they don’t become a barrier to communication between the technical team and its customers. One thing I like to do when involved in an operational issue is to cc the issue tracker in on an more detailed email explaining an issue – the customer gets a personalised response and the issue tracker captures the commentary (preventing time wasted by copying and pasting).

Would love to hear others thoughts on their use of issue tracking systems and the pros / cons.

Whilst adopting concepts/practises such as Enterprise Architecture (EA), Data Governance, Information Management (IM), Knowledge Management (KM) are all well and good, the sheer number of buzz phrases and concepts must be bewildering for most  non techies. I will admit that sometimes I struggle with the difference for example with Master Data Management vs Master Reference Data without resorting to Google or Wikipedia.

Of course some will argue that is what the Architect or Analyst roles are all about – to match business requirements to IT solutions. But if we ever want colleagues or clients or stakeholders to truely embrace the concepts of Knowledge Management or Data Management / Governance we need to break down these barriers.

Its all too easy to get DM/IM/KM confused if its not the way you think. Generally / at a high level its accepted that Data can be converted into useful Information and that humans (eg employees) walk around with a lot of Knowledge that often needs to be managed (and shared) more effectively. But often we don’t take the time to even explain these concepts – we just jump into enterprise IT lingo and expect others to know what we are on about (or why it makes business sense). Sometimes colleagues can get confused by products such as Sharepoint and what they do – as they can think they are the solution to Knowledge Management – when actually they are just the product or underlying tool that can enable Knowledge Management – its embracing the core concepts of KM that is key.

If we are not careful we will go start to regress back to the bad old days of IT where the IT guy was locked in the cupboard as no one understood him…. Ok maybe thats going too far but you know what I mean!

Or maybe I am being unfair? After all every different business area I have worked in seems to have its own Acronyms (finance is a nightmare with IPOs, CFA, Swaps, Deratives etc etc etc) – is it now accepted practise to just Google terms you don’t understand and be proactive about learning these things? Unfortunately in my experience some people aren’t prepared to do that (unless its in their area of expertise) – and you just switch them off or loose them before you can sell them the juicy or beneficial part of the story.

* Information Management was selected as to not confuse people with “plain old Information Technology” – the physical desktop PCs, laptops etc and kit that every business needs. Information Management it was argued is different as it is the leveraging of IT capability (where IM people are part of the core business team) to improve the way Information is managed (or processes are operated) and used as an Asset rather than something just delegated to IT to “sort out”.

Problem:

Ubuntu 9.04 no longer booted after a minor update (from .15 to .16) with my Software RAID setup as described in these reported bugs:

https://bugs.launchpad.net/ubuntu/+source/mdadm/+bug/330298

https://bugs.launchpad.net/ubuntu/+source/mdadm/+bug/158918

Fix:

Following the instructions on https://bugs.launchpad.net/ubuntu/+source/mdadm/+bug/136252/comments/5 fixed the problem but you need to run update-initfs -u so it updates.

Amazing what you learn when having to fix this kind of stuff – for one I now understand the memory based file system that linux uses during boot better.

Started the day on a conference call back to the office so had to miss the keynote which was a shame as it was by quite an eccentric guy who Microsoft have hired (as a UX Architect Evangelist) largely about keeping thing simple and usability from what I gathered of the end of the talk.

Day was very tough as a I had a late night catching up on various things to allow me to free up the Friday – its difficult sitting through talks when really tired!

Met with several former colleagues from my last company (and former colleagues from my current company) so was a bit of a blast from the past at times.

There appear to be a lot of development and interest around NoSQL / document based databases at the moment – definitely something to keep an eye on as it matures as a technology.
http://www.phpconference.co.uk/talks

RDBMS in the social networks age
by Lorenzo Alberton

Database Graph Structures via advanced features of SQL, using SQL-99 and SQL-2003 functionality that certainly MySQL doesn’t have any many other DBs won’t have the 2003 extensions. Obviously using this kind of advanced functionality will have an impact on Database server load.

This talk felt a bit like it was flying in the wind of most new thinking at the moment (although to be fair – this is partly what Lorenzo has now put on his website below) which is to keep your database tier minimally loaded as it’s the part that has most issues with vertical and horzontal scalability (keep most of the CPU load in the web app tier as its easier to add more nodes there).

Slides available at:
http://www.alberton.info/talks

Legacy Code Talk by Ibuildings
doxygen – code documentation for any language not just PHP

ctags.sourceforge.net

BOUML bouml.free.fr (reverse engineering capabilities)

phpcs – Codesniffer (part of PhpUnderControl)

Thoughts for tackling older PHP4 based projects and code bases – get them in Source Control, start to apply Continous Integration type approaches.

Suggestions made around
Full isolation (separate server)
Using wrapper classes
Possible code rewriting routes for legacy code:
Going from random mix of PHP business logic and HTML outputting to neater procedural based code
Procedural to OO
OO to full OO

CouchDB
Early sight of the possible future of web application data persistance and replication. Interesting that CouchDB makes uses of HTTP as the connecting protocol. Might be possible (but probably not desirable apart from specific cases) in the future to create web applications that are JS direct to CouchDB in certain cases?

http://couchdb.apache.org/

Web and mobile application monetisation models / Paypal X

Paypal appear to be launching a new platform / API

• Adaptive Payments
• Pay multiple recipients at once
• Partnership
• Chained payments (e.g. commission based payments)

Bit disappointed by this one as it was about PayPal’s API (https://www.x.com) rather than strategies for monetisation which is what the title lead me to believe.

Web Services Best Practise
At the beginning lots of stuff about basic HTTP (eg HTTP headers, Verbs) that ever developer should know about.

Lorna (also from iBuildings) who gave this talk seems to have a bit of a sarcastic talking down to you type tone I found slightly annoying – maybe she gives training to newbies all the time or something. Or maybe I was just tired. She had some interesting things to say about Web Services design particularly towards the end of her talk. The talk was caveated as being a bit of “a rant” and it was exactly that in places – felt like she was having a go at everyone a lot of the time!

Beers at the end sponsored by Facebook were a nice touch though, although I only had time to grab a quick one whilst chatting to Mark Schaschke from iBuildings and a couple of guys from my previous company. Think next year I will sit this one out to allow more developers to attend as think they will get more value out of it.

Should cost about 300UAH to get to centre from the Kiev to the Airport by Taxi.

Icy is an understatement – you’ll see what I mean when I get some pictures up here, crazily thick ice in places – I lost count of the amount of times I almost slipped over!

Good prices on Vodka in the Duty free!

More notes and some photos to be posted up in due course.

Going to be a busy couple of weeks at work by the looks of things…

The night before I was running about 3-4 hours behind where I wanted to be in the office, I should realise trying to multi-task doesn’t work and should just have more courage to bin things off I know I’m not going to have time to do properly! Although Enterprise rent a car weren’t helping either – delivering a car that should have been at work for 12 at gone 6.30pm! Anyway so the night before was quite a late one (later than it should have been for a 4am start). As I went to bed the missus said “its snowing again” my heart sank as I looked outside and saw that the Clio Estate (funny car to get as a hire car, and amusing as at one point it was on my cars to consider buying list) had been completely covered in Snow (an inch or so) and that the snow was coming in quite fast at a 45 degree angle. Luckily the snowflakes were quite small so I figured it would probably stop or turn to rain.

On waking up in the morning to discover our Velux skylight windows completely coated in Snow I knew I was in for a “treat”! Got myself together and got out to the Clio to discover it coated in a good 3-4 inches of what turned out to be very fluffy and annoying snow to get off the car. At least it wasn’t icy. And so at that point I thought to myself; if I can get the car moving okay on my untreated road and on to the main road through the village ok then the trip should be safe enough.
Clio actually handled the snow much better than my Passat (which is lowered and has wide sporty 17” wheels) reversing okay through the deep snow (although I must admit I did have to use a back and forth rocking motion to compact the snow enough and build up enough momentum to get going. I reversed back to leave the patch of almost clear tarmac underneath (I’ve never cleared so much snow in my life over the last few days to keep the car and parking spaces usable) which would give me a reasonable area to get going later on.

Having warmed up/cleared the snow from the car and assessed that it would move ok, Kat and I had a discussion on how safe it was for me to go and we checked if the flight was still running; it was and I decided if I drove carefully to J13 of the M4 (which would be the worst of it) then the journey should be ok, if not then I would attempt to return (or park the car somewhere safe and walk back to the house).
So I got going with a bit more rocking back and forth and delicate use of the clutch and 2nd gear and off I went, changing up into 3rd/4th as soon as possible (but leaving the engine as close to tickover as possible). Things were okay; the car was broadly going were I wanted it to with careful steering movements, and the fact that it was 5am mean’t that there was very little on the roads or anyone around (had it been later my decision probably would have been to stay at home – the snow would have been thicker and more people = more risk). I tested my steering control and brakes on the wider section of the road through the village.
All was going pretty well – even going down what I call “Wheelspin hill” was ok. All was fine until I got to a mini roundabout when I forgot the brakes were quite different in Renault Clio’s to VW Passats, even though I slowed down way before it (changing down through the gears to use engine braking/deacceleration), the car just slid straight across the middle rather than around the mini roundabout. Luckily the car stopped way before the bushes that were on the edge of the road (the car stayed on the road). I was a bit shaken by this but decided that as I was now half way to the M4 that I should very carefully try and get there. Quick manoeuvre and some pep talking to myself (“Come on Ollie you can do this, you’ve driven in worse*”!!) and I was back on track, using a 25 – 40mph pace on a road I would usually drive at 50-60 in the summer (I would have gone slower had it not been for the need to maintain momentum going up hills). My route has me drive over the M4 on a bridge before I join it a mile or so before I get to it, so I was able to confirm that it was reasonably clear with the speed of the traffic moving along it. Was reassured by the fact that when I got to the M4 junction it was reasonably clear and was certainly a lot safer to drive than the B road from the village.

*Even though actually I’m not sure I have driven in worse!

The M4 was actually quite a lot more scary that I thought it would be, 1.5 to 2.5 of the lanes were clear – the gritters and lorries driving through the night doing a good job of keeping it like this. Still I had people tailgating me in the middle lane when I was going 60 (before Reading junctions this was the safest maximum speed in my judgement). As I approach London the snow reduced and the road improved (although I think some drivers were completely misjudging things; someone in a Passat estate – the irony – came steaming past me in the 80% clear outside lane doing at least 80mph).

Got to Heathrow drop off point not problem although once in the Rental cark park I overshot the turning for the drop off point (didn’t see it in the snow) which mean’t that I slid to a stop a little, but I was there now and just did a small shuffle to get the car where it needed to be in one piece without a scratch.

So this was to be my first outing using T5 of Heathrow – quite impressed by I (but I imagine many people weren’t when it first opened due to the computer glitches. Found my gate and then got on to a bus to the plane.

Here is a photo out of plane window once I had boarded:

View from Plane Window at Heathrow Airport

Once on the plane we were told by the captain there would be delays, due to only one runway being open. Then he told us we would need to be tugged to somewhere to be de-iced. In the end a de-icing rig (which was a seriously cool bit of kit; I’m sure many small boys would have got very excited by the man in his enclosed cabin up on a crane-type rig spraying the plane wings and body with anti-freeze stuff and blasting off snow and ice). I wasn’t bothered by the delay and was actually very glad to be de-iced as I have read so much about what happens to the efficiency of plane wings when they get misshaped with ice formations (too much reading about planes as a small boy!)
With de-icing done the Captain tells us that there will be delays due to French ATC being on strike! In the end we take off 2 hours after scheduled.
On the flight I do some work and I realise the irony of working on the EU ETS Aviation project whilst on a BA flight in Europe…
I also get very annoyed with something I downloaded from Adobe “Whats the point of creating an Adobe Air app for your documentation if it doesn’t prompt you to download at least the key content as well as the app? Makes it pretty useless when offline (which I thought was the point of Adobe AIR?)”
I downloaded it thinking I’d be able to use it on the plane – no such luck – oh well will teach me for trying to be so whizzy!
Captain tells us local weather is -6C and 15 mph winds from the north with snow, so pretty much the same as home then…!

I’ve taken some photos and videos: Update – I’ve now embeded some of them – note that they were shot in HD (click the HD button at the bottom of the videos) to enjoy in full 1080!)

Facebook Public Photo Gallery

Right now I should be in Copenhagen, not still in Berkshire, but that trip has been canned as although the flight might still be running I don’t fancy the very early hours of the morning / late at night coming back drive to and from the Airport.

I plan to go into work tomorrow as things seem to be improving enough – to get the cars out my neighbours and I cleared the 25-30 metres of 7″-10″ of snow (I have only seen snowfall like this in the Alps previously!) and all 4 of us blokes who live next to each other got 3 cars out (1 driving 3 pushing!!) onto the road which is reasonable (although it is like a snow rally stage in places – in my VW Passat you have to turn off traction control, use 2^nd, 3^rd and 4^th with minimal-ish revs and go no faster than 40 (although to prevent getting stuck up hills when you see a hill you need to give it some beans – otherwise you just wheelspin!)

Managed to get into Newbury at Lunch to get some essential supplies from Sainsburys (they are well stocked, and there was a petrol tanker there too) so filled up with Diesel to be safe (as was almost empty) and bought food essentials for me and my neighbour and a colleague in the next village to me

After lunch drove the other way to Compton (where my Colleague lives) and delivered his food and we worked together on a bid. On the way back  I had to rock the car back and forth using the clutch to get back on the main road but once there no worries as long as you stay at 20-40 (20 ish downhill, 30 ish on the flat and 40 ish uphill to prevent getting stuck)  and steer, accelerate etc smoothly! Shame some people are idiots and tailgate you on an uncleared B road when you are doing 35mph!!!

Have started a working from home pattern of get up early assess weather do work until the conditions outside warm up enough to clear snow and ice and drive, then work late into the evening to make up the lost time at lunch. Can’t clear snow in the evening (too icy/cold/dark) or drive (ditto) as its getting down to below -8 at night, was -6 this morning and -3 most of the day.

My pet theory (as of course everyone in the world with a blog has pet theories!) is that this could be the first signs of the Trans Atlantic Conveyor (that keeps the UK warmer that its latitude would normally allow for – eg we should technically get Canada / Norway-ish style weather) shifting course…? But this link offers the BBC’s take on things. Whatever the science the reality is that its crazy cold here right now!

Keep safe everyone – as by all  accounts its not going to get better for a few days (depending on which forecasts you believe it could get worse over the weekend – fingers crossed it doesn’t). I am supposed to be going to Kiev, Ukraine next week – we’ll just have to see if that can happen…

“Set the following registry key on the Windows Vista client to prevent files from getting pulled down to the client again right after synchronizing changes to the server (due to Linux file systems having coarser timestamp resolution than Windows):

Create a DWORD value named RoundUpWriteTimeOnSync under the HKLM\Software\Microsoft\Windows\CurrentVersion\NetCache key (create the key if it does not exist) and set it to 1.” from the Storage Team at Microsoft’s Blog: http://blogs.technet.com/filecab/archive/2007/03/16/using-offline-files-with-samba-emc-servers-nas-devices.aspx

I stopped a couple of times en route as I had the SLR camera (good excuse to stop!) and took some autumnal photos – very pleased with this one:

Been pretty bad with blogging recently – have been using twitter a lot, will have to put my twitter feed on here so it looks less deserted! Still with the cold wintry nights there will be more time for me to blog I guess!

Cheers

Ollie